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Frequently Asked Questions

  • Do I need a referral to attend your services?
    No you do not. However in most instances if you wish to obtain financial assistance for the services you will need to obtain a referral from your GP, Health Care Provider or Insurance Company and check your eligibility for this assistance. 
  • Can I get a Medicare rebate?
    You may be eligible for a rebate for up to 10 Psychology sessions per year if you are referred by your psychiatrist, or your GP under a 'mental health care plan'. If you claim this rebate it is not possible to also claim private health fund rebates. Please check with your GP and/or health fund to determine your eligibility for these rebates.

  • How long are the sessions and how many sessions will I need to attend?
    Sessions are generally 50-60 minutes in duration. The average number of hourly sessions varies from 8 to 15. However, some clients only need between 1 to 5 sessions. Others choose to have more long-term therapy with less frequent sessions over a longer period of time. This will be discussed with you in your first session and you can make the appointments as you wish and need.

  • What will be expected of me during treatment?
    When we meet I will ask you questions about your history, current concerns, and what you would like to gain from your attendance at Live Life Solutions. This will help us to begin to thoroughly understand your concerns and plan treatment. After most sessions you will be given something to read, asked to think/write about something, or try a new coping strategy. Usually this will not take a lot of time during your week but giving some time to your treatment in between sessions is important for maximising the effectiveness of the treatment.

  • How can I find out more about the work of psychologists?
    You can contact the Australian Psychological Society (APS) or the Psychology Board of Australia (AHPRA).

  • How will information about me be treated?
    Any information that identifies you or that you give to your therapist will be treated with utmost privacy and respect. Information about you is kept confidential and is only disclosed to additional parties with your prior consent. The only time a psychologist is required to disclose information about you is if it is demanded by law or if there is reasonable evidence to believe that someone is at-risk of harm if we do not divulge the information to the appropriate authorities. If you have any questions about this please speak directly to us.


Payment is required at the completion of each session. Your Medicare Rebate can be claimed on the spot and the balance due by cash or credit card/Eftpos (unfortunately Amex and Diners are not accepted at this time). DVA cards may also be used for payment.

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